Privacy Policy

Last Updated: June 10 2026

Zen Mortgage Inc. (“Zen Mortgage,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, forms, applications, phone calls, SMS messages, email communications, social media, and other services.

Information We Collect We may collect personal information you voluntarily provide, including but not limited to:

Name

Email address

Phone number

Mailing address

Property address

Loan purpose

Estimated credit range

Income type

Employment or business information

Preferred loan program

Communication history

Information submitted through forms, applications, chat, email, SMS, or phone calls

We may also collect technical information such as IP address, browser type, device information, website usage, cookies, and analytics data.

How We Use Your Information

We use your information to:

Respond to inquiries

Provide mortgage-related information

Schedule consultations

Process loan-related requests

Communicate about applications, appointments, updates, and services

Send reminders and follow-up messages

Provide customer support

Improve our website, services, and client experience

Maintain compliance with applicable laws and regulations

Send marketing or educational communications when permitted

SMS Communications

By submitting your phone number through our website, forms, applications, or other communication channels, you consent to receive SMS text messages from Zen Mortgage Inc. related to your inquiry, appointments, mortgage services, application updates, follow-up, educational information, and customer support.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary with:

Service providers who help us operate our business

Technology platforms used to manage communications and CRM systems

Lenders, processors, underwriters, settlement agents, or other mortgage-related parties when needed to provide services

Legal, regulatory, or compliance authorities when required

Business advisors, consultants, or professional service providers under confidentiality obligations

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Cookies and Website Tracking

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance, understand visitor behavior, and support marketing efforts. You may adjust your browser settings to disable cookies, but some website features may not function properly.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system can guarantee complete security.

Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, maintain records, and support business operations.

Your Choices

You may opt out of marketing emails by clicking the unsubscribe link in our emails.

You may opt out of SMS messages by replying STOP.

You may request access, correction, or deletion of your information by contacting us.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13.

Accessibility

Zen Mortgage Inc. strives to make its website accessible to individuals with disabilities. If you experience difficulty accessing any part of our website or need assistance, please contact us at the phone number or email listed below.

Customer Complaints

Zen Mortgage Inc. takes customer complaints seriously. Complaints are reviewed, documented, and addressed promptly in accordance with company policy and applicable federal and state regulations.

Mortgage Disclaimer

Zen Mortgage Inc. provides mortgage brokerage and financing consultation services. Submission of information does not guarantee loan approval, specific rates, terms, or financing. All loans are subject to lender guidelines, underwriting approval, documentation review, and applicable laws.

Contact Us

Zen Mortgage Inc.
300 SE 2nd St, Suite 600
Fort Lauderdale, FL 33301

Phone: (954) 928-8262
Email: [email protected]

NMLS #2540315
To verify licensing information, visit NMLS Consumer Access.