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Customer Complaint Policy
It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly.
As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.
All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer's Quality Control Files and other written policies so employees can easilyaccess them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer's meetings with our Board. We are focused on providingfinancial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. For more information, contact us with the information on the Home Page.
To view our NMLS Filings, CLICK HERE https://www.nmlsconsumeraccess.org
Copyright © 2023 Zen Mortgage Inc.
NMLS# 2540315- All Rights Reserved.
About Zen Mortgage Helping homebuyers, investors, business owners, and self-employed borrowers secure financing solutions that support long-term wealth and financial freedom. 300 SE 2nd St, Suite 600, Fort Lauderdale, FL 33301 Office: (954) 928-8262 Mobile: (714) 204-5106 Email: [email protected]
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NMLS Information
Zen Mortgage Inc., NMLS #2540315 Licensed Residential Mortgage Broker In: Florida, Texas, Tennessee, North Carolina Nationwide Commercial Real Estate Financing. Equal Housing Opportunity
Zen Mortgage Inc. NMLS #2540315. Equal Housing Opportunity. Not all applicants will qualify. Loan approval is subject to credit approval, property approval, underwriting guidelines, and program availability. Programs, rates, terms, and conditions are subject to change without notice. This website is for informational purposes only and does not constitute a commitment to lend. For licensing information, visit NMLS Consumer Access.
Mortgage Disclosure: Zen Mortgage Inc. is an independent mortgage broker and is not affiliated with HUD, FHA, USDA, VA, or any government agency. Additional disclosures are available on our Mortgage Disclosures page. © 2026 Zen Mortgage Inc. All Rights Reserved. NMLS #2540315 Equal Housing Opportunity